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They are store in the local names.nsf. If you open the recent contacts view you can see them.
Perhaps you the prefrence for recent contacts is not enabled?
Maybe the user does not have the correct template design for names.nsf. Trick I use is to change templatesetup=49 with client down and log, names and bookmark will get refreshed to correct version of design.
Feedback response number WEBB99USHM created by ~Sean Eljumigon on 07/22/2013